Category Archives: Public Sector

Effective Engagement 6 – Slow, Slow, Quick, Quick, Slow

I have written previously about the Boston Explosion, and lessons my force learnt from that experience on how to use social media more effectively. The critical point is that social media can be used for public order, critical incidents,  neighbourhood … Continue reading

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Effective Engagement 4 – The Usual Suspects

The consultation process should aim to maximise the opportunities of local residents and others (e.g. businesses, school children etc.) to make their concerns heard and be taken into account before the organisation makes a final decision. Skilful communication is an … Continue reading

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Effective Engagement 3 – Stop making decisions

A continuation of my posts on the theme of engagement. Stop making decisions. Or at least stop taking all the decisions yourself. Stop thinking that the police have the monopoly on all the good ideas. As one commentator on part 1 … Continue reading

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Effective Engagement 2

What the heck are we talking about? …consultation, engagement, conversation, involvement, participation… We use these words all the time, but with little thought to what they actually mean. from Wikipedia definition “The tradition of a decision-making body getting inputs from … Continue reading

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Effective Engagement 1

I don’t believe that the police really want to engage with the public. It is encouraging to see you all here reading this, but as a service we want to pay lip service to engagement, rather than use it to … Continue reading

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Social Media and Serious Crime part 1

There has been lots written about the use of social media in the recent UK riots, and perhaps I will return to that subject in the future. In these posts however, I want to focus on how police forces can use … Continue reading

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Don’t believe the hype – Policing Today

Quick plug for my latest article for Policing Today – http://www.policingtoday.co.uk/Content/Doc.aspx?id=860

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