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Tag Archives: confidence
I have written previously about the Boston Explosion, and lessons my force learnt from that experience on how to use social media more effectively. The critical point is that social media can be used for public order, critical incidents, neighbourhood … Continue reading
A continuation of my posts on the theme of engagement. Stop making decisions. Or at least stop taking all the decisions yourself. Stop thinking that the police have the monopoly on all the good ideas. As one commentator on part 1 … Continue reading
I don’t believe that the police really want to engage with the public. It is encouraging to see you all here reading this, but as a service we want to pay lip service to engagement, rather than use it to … Continue reading
Get it right, or the public will make you regret it See this video called United breaks guitars written after United Airlines customer service was less than helpful, or the ex employee who started a site called Asdasucks (no longer live) about … Continue reading
I read a lot of reports in my role. Reports from HMIC, reports from various thinktanks, and reports from interest groups, individuals, consultants, government departments…the list goes on. Some are awful – sloppy methods, poorly written or plain wrong. Most … Continue reading