Tag Archives: trust

What should a Police and Crime Commissioner do?

Posted on December 10, 2011 by

It is not that long now until Police and Crime Commissioners (PCCs) are upon us – elections will be held on the 15th November 2012 – but there is still some confusion (and concern) over what this new role will … Continue reading →

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Effective Engagement 6 – Slow, Slow, Quick, Quick, Slow

Posted on November 14, 2011 by

I have written previously about the Boston Explosion, and lessons my force learnt from that experience on how to use social media more effectively. The critical point is that social media can be used for public order, critical incidents,  neighbourhood … Continue reading →

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Effective Engagement 4 – The Usual Suspects

Posted on October 31, 2011 by

The consultation process should aim to maximise the opportunities of local residents and others (e.g. businesses, school children etc.) to make their concerns heard and be taken into account before the organisation makes a final decision. Skilful communication is an … Continue reading →

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Effective Engagement 3 – Stop making decisions

Posted on October 24, 2011 by

A continuation of my posts on the theme of engagement. Stop making decisions. Or at least stop taking all the decisions yourself. Stop thinking that the police have the monopoly on all the good ideas. As one commentator on part 1 … Continue reading →

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Social Media Handbook for Police: Part 13

Posted on July 25, 2011 by

Welcome to the the next instalment in my series of social media tips. These are aimed primarily at a police audience, but hopefully applicable to a wider group of people too, especially those in the public sector. This series of … Continue reading →

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Guest post: Nick Keane – The woman screaming at her child “I hate you!”

Posted on May 12, 2011 by

Today’s post is from a guest blogger – Nick Keane from the NPIA. Nick is the Digital Engagement and Knowledge Business Advisor for policing in the UK, and can be found on Twitter at @NickKeane. The title of this blog … Continue reading →

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Get it right, or regret it!

Posted on April 20, 2011 by

Get it right, or the public will make you regret it See this video called United breaks guitars written after United Airlines customer service was less than helpful, or the ex employee who started a site called Asdasucks (no longer live) about … Continue reading →

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